Terms & Conditions

Bridgewell, we, us, our

The advisory practice operating at Schweizerhofquai 4, 6004 Luzern, Switzerland.

Client, you, your

The natural person or legal entity entering into an engagement with us, or otherwise using this website.

Engagement

The advisory work agreed between us in a written engagement letter — an Executive Brief Series, a Stakeholder Alignment Memo, a New Hire Onboarding Companion, or any other bespoke arrangement.

Deliverable

The written output of an engagement — for example, a brief, a memo, or a weekly reflection.

Website

The collection of pages reachable from bridgewe.pro.

These terms apply to your use of this website and form the framework within which any engagement letter signed between us takes effect. By submitting an enquiry through the contact form or by countersigning an engagement letter, you confirm that you have read these terms and accept them.

You confirm that you are at least 18 years of age and that you have the legal capacity, and any authority on behalf of an organisation you represent, to enter into this agreement.

Bridgewell provides independent business advisory and operational consulting on non-regulated matters. Our three standing engagements are described on our Solutions page; the precise scope of any individual engagement is set out in a written engagement letter, signed by both parties before work commences.

We do not practise law, accountancy, audit, tax advice, investment advice, medical advice or any other regulated profession. Where a question raised in the course of our work falls into one of those domains, we will say so and recommend that you consult an appropriately qualified professional.

• To share information relevant to the engagement honestly and in reasonable time.
• To name a sponsor within your organisation who can answer questions and make decisions during the engagement.
• To respect the confidentiality of interviews conducted as part of a Stakeholder Alignment Memo, including the practice of not pressing the consultant to identify individual sources.
• To use deliverables in good faith and for the internal purpose for which they were prepared.
• To pay our invoices within the agreed timeframe.

Use of this website — prohibited conduct

• Attempting to interfere with the operation of the website or its security.
• Scraping content for the purpose of republishing it without our written permission.
• Submitting content through forms that is unlawful, abusive, or impersonates another person.

Information shared with us in the course of an engagement is treated as confidential. We do not discuss client work outside the engagement except in anonymised, illustrative form, and only where we judge that no individual or organisation can reasonably be identified. We expect you to treat our written deliverables, methods and any commercial terms with corresponding discretion.

Confidentiality obligations survive the end of the engagement and continue indefinitely.

Bridgewell retains ownership of all methods, frameworks, templates and underlying intellectual property used to produce our deliverables, including the structure and form of our briefs and memos.

On full payment of the relevant fees, you receive a perpetual, non-exclusive, non-transferable licence to use the deliverables internally within your organisation for the purpose for which they were prepared.

The content of this website — including text, layout and the engraved-plate visual treatment — is owned by Bridgewell. You may quote short passages for the purpose of legitimate review or referral, with attribution. Wider reproduction requires our written consent.

• Fees for our standing engagements are stated in Swiss francs (CHF) on the Solutions page. Fees for bespoke arrangements are set out in the engagement letter.
• Invoices are issued in CHF and are payable by bank transfer within 14 days of the invoice date unless a different period is agreed in writing.
• Where Swiss VAT applies, it is added to the invoice at the prevailing rate.
• Subscription-style engagements (such as the Executive Brief Series) are billed monthly in advance.
• Project-based engagements (such as the Stakeholder Alignment Memo) are billed half on commencement, half on delivery.
• Where you cancel a project-based engagement after commencement, fees for work done up to the date of cancellation remain payable.

Executive Brief Series

Briefs are written for the named executive sponsor. Topics are set at the start of each quarter and may be revised by agreement. The engagement renews monthly and may be paused or ended by either party with two weeks' notice in writing.

Stakeholder Alignment Memo

Interviewees are informed at the outset that their contributions will be anonymised in the written deliverable. We will not identify individual sources to the client. Where the number of interviewees is small enough that anonymisation becomes difficult, we will discuss the matter with the client before proceeding.

New Hire Onboarding Companion

This engagement is confidential to the leader being supported. The written reflections produced at the end of each week are addressed to that leader. We will not report on the leader's performance to the engaging organisation, and we will say so clearly at the start of the engagement.

Our services are advisory. Decisions taken in light of our work, and the business outcomes that follow from those decisions, remain the responsibility of the client. We do not warrant that any particular commercial, operational or organisational outcome will follow from engaging us.

The website is provided "as is". We try to keep its contents accurate and up to date but make no warranty that it is free of errors or that it will be continuously available.

Where our work touches on matters that are properly the domain of a regulated profession — law, audit, tax, investment, healthcare — we recommend that you obtain advice from an appropriately qualified specialist.

To the maximum extent permitted by Swiss law, our aggregate liability arising from or in connection with an engagement is capped at the fees paid by the client for that engagement during the twelve months preceding the event giving rise to the claim.

We are not liable for indirect, consequential or special losses, including loss of profit, loss of business opportunity, or loss of goodwill, whether arising in contract, tort, or otherwise.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable Swiss law, including liability for gross negligence or wilful misconduct.

You agree to indemnify Bridgewell against any claim brought by a third party arising from your misuse of our deliverables, including reliance on them outside the context for which they were prepared, or onward publication of them without our written consent.

Either party may end an engagement on written notice as set out in the engagement letter. In the absence of a specific provision, two weeks' written notice applies to subscription engagements and one week's written notice to project engagements.

Either party may end an engagement with immediate effect where the other party is in material breach and has not remedied the breach within fourteen days of being asked, in writing, to do so. The obligations of confidentiality, the licence over deliverables, the limitation of liability and the dispute resolution provisions survive termination.

These terms, and any engagement governed by them, are subject to the substantive law of Switzerland, to the exclusion of conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

In the event of disagreement, both parties agree first to attempt an informal resolution through good-faith conversation, in writing or in person, over a period of at least thirty days. Where conversation does not resolve the matter, the parties may submit the dispute to mediation under the Swiss Rules of Mediation of the Swiss Chambers' Arbitration Institution.

Any remaining dispute is subject to the exclusive jurisdiction of the ordinary courts of the Canton of Lucerne.

• Entire agreement — these terms and the relevant engagement letter constitute the entire agreement between us.
• Severability — if any provision is held unenforceable, the remainder continues in effect.
• No waiver — failure to enforce a provision does not constitute a waiver of the right to do so later.
• Assignment — neither party may assign its rights without the other's written consent, save in the case of corporate reorganisation.
• Notices — notices under these terms are given by email to the address noted in the engagement letter, or by registered post to the registered office of the recipient.

We may revise these terms from time to time. The version posted on this page applies to any engagement entered into after the date shown at the top. For engagements already underway, the version in force when the engagement letter was countersigned continues to apply, unless we agree in writing to adopt a later version.

Bridgewell
Schweizerhofquai 4
6004 Luzern
Switzerland

Email: [email protected]
Telephone: +41 41 386 74 29